Yes! All requests must be made within 14 days of receiving your order.

The customer will be responsible for return shipping costs (incl. duties/taxes) if they didn't opt into paying for Redo Free Returns Protection upon checkout.

FULL PRICE ITEMS: You can choose one of these return options:
1. Exchange for a different item/size
2. Return for store credit of the full order amount (not including any shipping fees). Store credit is issued in the form of a gift card and is valid for 3 years which can be used storewide.
3. Refund to your original payment method minus a 10% processing fee to offset the cost incurred for fulfilment and restocking of the purchase.

To start a return or exchange, go to our returns portal HERE.

Store credit is non-refundable.

Any item bought at a discounted price, including bundles and using discount codes, is considered a sale item.

You can choose one of these return options:
1. Exchange for a different item/size
2. Return for store credit of the full order amount (not including any shipping fees). Store credit is issued in the form of a gift card and is valid for 3 years which can be used storewide.

Refund to original payment method is not available for sale items.

To start a return or exchange, go to our returns portal HERE.

All requests must be made within 14 days of receiving your order.

All returned items must be in their original condition (unworn, unwashed, no marks, no stains) with tags and liners still attached. Free gifts (including the Flatbaby dust bag) must be returned if part or all of the order is being returned. If an order is returned without the free gifts and dust bag, the value of the free item/s will be deducted from the return amount.

If you return an order that had a discount code applied, the discount code will not be available again for a new purchase. Our discount codes are for one time use.

We hold the right to refuse return if the product/s received is damaged, or does not meet our return conditions. If your return request is rejected, you will need to pay the shipping fee to have the item/s posted back to you.

To start a return or exchange, go to our returns portal HERE.

All orders are considered final.

While we will do our best to accommodate changes or cancellations before your order is dispatched, we cannot guarantee this. If a cancellation is approved, it will incur a 10% merchant processing fee.

We cannot cancel your order after it's been dispatched.

Please be informed that customers are responsible for any return shipping costs and applicable duties or fees.

In addition to the shipping cost, the customer assumes responsibility for the payment of any customs/duties and fees that are due at the time of entry.

We encourage you to please be aware of your country's import regulations, as it changes from country to country.

Should you opt to refuse to pay the duties for your order and decline delivery, please note that you will be responsible for any incurred charges and fees to return the items back to us. The fees will be reduced from your customer credit/refund.

We take pride in using the finest fabrics and dyes, but some of our delicate garments may experience wear and tear over time.

Flatbaby reserves the right to repair or replace your garment. We are not liable for fabric pilling, pulling, deterioration (like loss of elasticity), or color changes (running or fading).

To ensure your swimwear lasts as long as possible, please follow our Care Instructions.

No. All shipping costs are the responsibility of the customer. We do not refund any shipping fees, priority dispatch fees, customs duties or taxes.

Return packages must be shipped using a traceable method (tracking number).

Flatbaby Swimwear is not responsible for any lost or damaged items caused during shipping.

In the rare occasion you receive a faulty or incorrect item, please notify us immediately at contact@flatbabyswimwear.com and we will resolve this quickly!

Opting for Redo at checkout gives you a free return shipping label for refunds, exchanges or store credit. Refunds will incur a 10% processing fee to offset the cost incurred for fulfilment and restocking of the purchase. Exchange returns are free, but you'll just need to cover shipping for the new item.

Please note we do not refund any Redo fees.

All returns are subject to the guidelines outlined in our Return Policy.