All requests must be made within 14 days after the date you received the delivery.

FULL PRICE ITEMS

You can choose one of these options:
1. Exchange for a different item/size

2. Return for store credit of the full order amount (not including any shipping fees). Store credit is issued in the form of a gift card and is valid for 18 months which can be used storewide, or
3. Refund to your original payment method minus a $10 processing fee

SALE ITEMS

You can choose one of these options:
1. Exchange for a different item/size

2. Return for store credit of the full order amount (not including any shipping fees). Store credit is issued in the form of a gift card and is valid for 18 months which can be used storewide.

Items marked "FINAL SALE" are final and cannot be returned or exchanged.

Return shipping costs are to be covered by the customer. We recommend choosing a tracked shipping method to ensure your return reaches us safely. Flatbaby takes no responsibility in tracking your return. AU orders can use our hassle-free $10 shipping labels for returns. Your shipping label will be emailed to you. 

To start a return or exchange, please email us at contact@flatbabyswimwear.com. 

Store credit is non-refundable.

All returned items must be in their original condition (unworn, unwashed, no marks, no stains) with tags and liners still attached. Free gifts (including the Flatbaby dust bag) must be returned if part or all of the order is being returned. If an order is returned without the free gifts and dust bag, the value of the free item/s will be deducted from the return amount.

If you return an order that had a discount code applied, the discount code will not be available again for a new purchase. Our discount codes are for one time use.

We hold the right to refuse return if the product/s received is damaged, or does not meet our return conditions. If your return request is rejected, you will need to pay the shipping fee to have the item/s posted back to you.

WEAR & TEAR: We take pride in using the finest fabrics and dyes, but some of our delicate garments may experience wear and tear over time. Flatbaby reserves the right to repair or replace your garment. We are not liable for fabric pilling, pulling, deterioration (like loss of elasticity), or color changes (running or fading). To ensure your swimwear lasts as long as possible, please follow our Care Instructions.

Store credit and gift cards are non-refundable.

All shipping costs (incl. duties/taxes) are the responsibility of the customer. We do not refund any shipping fees, duties or taxes. Return packages must be shipped using a traceable method (tracking number). Flatbaby Swimwear is not responsible for any lost or damaged items caused during shipping.

In the rare occasion you receive a faulty item, please notify us immediately at contact@flatbabyswimwear.com and we will resolve this quickly!