Return Policy - Australia
Return Options
| Full Price Items | Sale Items/Discount Codes | |
| Exchange | ✓ Available | ✓ Available |
| Store Credit | ✓ Full item value (excluding shipping & customs fees) | ✓ Full Item Value (excluding shipping & customs fees) |
| Refund to Original Payment Method | ✓ Available (10% processing fee applies) | ✘Not Available |
Return Timeframes
| Requirement | Timeframe | |
| Submit your return request | Within 30 days of receiving your order | |
| Ship your return | Within 28 days of your return being approved |
Shipping Costs
| Situation | Who Pays? | |
| Return shipping | Customer (unless Free Returns (Checkout+) was purchased) | |
| Shipping your exchange item | Customer | |
| Duties, taxes & customs fees | Customer |
Store Credit
- Valid for 3 years (log in to your account on our site to see your balance)
- Can be used storewide
- Cannot be used towards shipping, dispatch or processing fees
- Non-refundable
Gift Cards
- Gift cards are non-refundable
Free Returns (Checkout+) AUS, USA, CA
If available in your country, Free Returns (Checkout+) can be purchased during check out.
It covers the cost of your return shipping only. It does not cover the shipping cost of sending exchange items, and standard shipping charges will apply.