(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)


Shipping Information
*Denmark: Services will be temporarily suspended from 1 July 2026.
*Germany/Czech/Croatia/Austria/Romania/Portugal: Services will be temporarily suspended from 22 July 2026.

Track you parcel here

*If you choose not to claim your parcel or pay any applicable customs fees and it is returned to us, we're able to offer store credit for the value of your items. Shipping fees are non-refundable.



Standard Return Options

Standard Return Timeframes

*All returns must be received and inspected before any refund, store credit, or exchange is processed. Refunds, store credit, or exchanges will not be issued based on proof of postage alone. Please allow up to 7 business days from the date we receive your return for it to be processed.



Return Shipping Costs

EU Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from your order within 14 days of receiving your order, without providing any reason. To exercise your right of withdrawal, click here: Start a Withdrawal

You will be required to manually ship your return parcel back to us and pay the cost of the return shipping.

We will issue your refund within 14 days of receiving your cancellation notice, or, if later, once we receive your returned item or proof that it has been shipped. Proof of shipment must show the parcel has been accepted by the courier and is in transit (e.g. a tracking number). A shipping label alone is not sufficient.

If your item is not returned in its original condition (e.g. it shows signs of wear, has been washed, is marked or stained, or is missing its original tags or packaging), and this reduces its resale value, we may deduct an appropriate amount from your refund. This does not affect your right to cancel your order.

Your 14-day right of withdrawal begins on the day you receive your order, this is considered Day 1. You have until the end of the 14th day from this date to notify us if you wish to withdraw from your order. After this period ends, any returns or exchanges will be subject to our Standard Returns Policy.

Store Credit

• Valid for 3 years (log in to your account on our site to see your balance)
• Can be used sitewide
• Cannot be used towards shipping, dispatch or processing fees
• Non-refundable
  

Gift Cards

• Gift cards are non-refundable

Return Conditions
All returned items must be in their original condition (unworn, unwashed, no marks, no stains) with tags and liners still attached. Free gifts (including the Flatbaby dust bag) must be returned if part or all of the order is being returned. If an order is returned without the free gifts and dust bag, the value of the free item/s will be deducted from the return amount.

If you return an order that had a discount code applied, the discount code will not be available again for a new purchase. Our discount codes are for one time use.

We hold the right to refuse return if the product/s received is damaged, or does not meet our return conditions. If your return request is rejected, you will need to pay the shipping fee to have the item/s posted back to you.


Faulty Items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If you believe you have received an item that is faulty, damaged, or not as described, please contact us so we can assess the issue. If your item is found to be faulty, you may be entitled to a repair, replacement, or refund in accordance with your rights under the Australian Consumer Law.

Nothing in our Returns Policy limits or excludes your rights under the Australian Consumer Law.