Shipping Information

Track your parcel here
*All Australian orders are sent via AusPost, before being handed over to your local postal service on arrival in your country.
**Customs charges are determined by your country’s customs authority and are the responsibility of the customer
If you choose not to claim your parcel or pay any applicable customs fees and it is returned to us, we're able to offer store credit for the value of your items.



Return Options

Customs duties, taxes, and shipping costs are non-refundable and are not included in any refund or store credit amount.

Return Timeframes

*All returns must be received and inspected before any refund, store credit, or exchange is processed. Refunds, store credit, or exchanges will not be issued based on proof of postage alone. Please allow up to 7 business days from the date we receive your return for it to be processed.



Return Shipping Costs

Return Conditions
All returned items must be in their original condition (unworn, unwashed, no marks, no stains) with tags and liners still attached. Free gifts (including the Flatbaby dust bag) must be returned if part or all of the order is being returned. If an order is returned without the free gifts and dust bag, the value of the free item/s will be deducted from the return amount.

If you return an order that had a discount code applied, the discount code will not be available again for a new purchase. Our discount codes are for one time use.

We hold the right to refuse return if the product/s received is damaged, or does not meet our return conditions. If your return request is rejected, you will need to pay the shipping fee to have the item/s posted back to you.

Hygiene Return Policy
When trying on bikini bottoms, please wear underwear underneath to protect the item and hygiene liner. For hygiene reasons, we cannot accept returns if the item is returned soiled, without the hygiene liner, or if the liner shows signs of wear or tampering. This is essential to protect both our customers and our staff.

Store Credit

• Valid for 3 years (log in to your account on our site to see your balance)
• Can be used sitewide
• Cannot be used towards shipping costs (including customs duties & taxes) and processing fees
• Non-refundable
  

Gift Cards

• Gift cards are non-refundable

Faulty Items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If you believe you have received an item that is faulty, damaged, or not as described, please contact us so we can assess the issue. If your item is found to be faulty, you may be entitled to a repair, replacement, or refund in accordance with your rights under the Australian Consumer Law.

Nothing in our Returns Policy limits or excludes your rights under the Australian Consumer Law.