Shipping & Returns for Rest of Europe
(Non-EU Countries: Albania, Guernsey, Iceland, Isle of Man, Jersey, Switzerland)
Shipping Information
| Standard Shipping | Express Shipping | |
| Estimated Time | 5-20 Business Days | n/a |
| Orders under $200AUD | $25AUD | n/a |
| Orders over$200AUD | FREE | n/a |
| Dispatch Time | 1-3 Business Days | 1-3 Business Days |
| Taxes, Customs Duties & Import Fees | Orders to these countries don't include taxes at checkout. Your parcel may be subject to duties or taxes on arrival, as set by your country's customs authority. |
Track you parcel here
*All Australian orders are sent via AusPost, before being handed over to your local postal service on arrival in your country.
**Customs charges are determined by your country’s customs authority and are the responsibility of the customer
Return Options
| Full Price Items | Sale Items/Discount Codes | |
| Exchange | ✓ Available | ✓ Available |
| Store Credit | ✓ 100% of the amount paid for the item (excl. shipping fees) | ✓ 100% of the amount paid for the item (excl. shipping fees) |
| Refund to Original Payment Method | ✓ Available (10% processing fee applies) | ✘Not Available |
Return Timeframes
| Requirement | Timeframe |
| Submit your return request via our website (Click here to start) | Within 30 days of receiving your order |
| Ship your return | Within 28 days of your return being approved |
Return Shipping Costs
| Situation | Who Pays? |
| Return shipping | Customer |
| Shipping for your exchange item | Customer |
Store Credit
- Valid for 3 years (log in to your account on our site to see your balance)
- Can be used sitewide
- Cannot be used towards shipping, dispatch or processing fees
- Non-refundable
Gift Cards
- Gift cards are non-refundable
Return Conditions
All returned items must be in their original condition (unworn, unwashed, no marks, no stains) with tags and liners still attached. Free gifts (including the Flatbaby dust bag) must be returned if part or all of the order is being returned. If an order is returned without the free gifts and dust bag, the value of the free item/s will be deducted from the return amount.
If you return an order that had a discount code applied, the discount code will not be available again for a new purchase. Our discount codes are for one time use.
We hold the right to refuse return if the product/s received is damaged, or does not meet our return conditions. If your return request is rejected, you will need to pay the shipping fee to have the item/s posted back to you.
Faulty Items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If you believe you have received an item that is faulty, damaged, or not as described, please contact us so we can assess the issue. If your item is found to be faulty, you may be entitled to a repair, replacement, or refund in accordance with your rights under the Australian Consumer Law.
Nothing in our Returns Policy limits or excludes your rights under the Australian Consumer Law.